Refund & Cancellation

Last Modified : 1st Jan, 2025

At Sutra Analytics Private Limited, we strive to provide high-quality services and ensure customer satisfaction. However, we understand that there may be instances where a refund is necessary. Please review our refund policy below.

1. Eligibility for Refunds

Refunds may be granted under the following conditions:

• The service has not been delivered as promised due to an issue on our end.
• The project has not yet started, and a cancellation request is made within 2 days of payment.
• The service provided is significantly different from what was agreed upon in the initial contract.
• Technical errors or issues that prevent the completion of the service and cannot be resolved.

2. Non-Refundable Cases

Refunds will not be issued under the following circumstances:

• Change of mind after work has commenced.
• Delays caused by client-side inaction, lack of communication, or incomplete requirements.
• Partial work has been delivered and accepted by the client.
• Services that involve third-party tools, API integrations, or software purchases.
• Customized services that have been tailored specifically for the client.

3. Refund Request Process

To request a refund, please follow these steps:

1. Send an email to [support@sutraanalytics.com] with your order details and the reason for the refund request.
2. Our team will review your request within 3 business days and may request additional information.
3. If approved, the refund will be processed within 7 business days via the original payment method.

4. Dispute Resolution

If a disagreement arises regarding a refund, we encourage open communication to resolve the issue amicably. If necessary, a formal dispute resolution process can be initiated.

5. Changes to This Policy

Sutra Analytics Private Limited reserves the right to modify this refund policy at any time. Any changes will be updated on our website.

For any queries regarding our refund policy, please contact us at [support@sutraanalytics.com].